We're a security company. We hold ourselves to a higher bar than the industry we're displacing. Every report gets a triage response from a founder within 24 hours, a real timeline within 5 business days, and a written post-mortem if the issue is material.
If you act in good faith, stay within scope, give us reasonable time to remediate, and don't intentionally degrade customer data or service, we will not pursue legal action and will publicly thank you (or honor your request to stay anonymous).
No black box. No "thanks, we'll get back to you" auto-responder. Every report gets handled by an engineer who can actually fix it.
A founder or senior engineer reads the report. You get back a triage verdict, a CVSS draft, and an internal ticket reference.
We confirm reproduction, finalize severity, and commit to a fix window. Critical/High get same-week patches. Medium/Low get a date you can hold us to.
For Critical & High we publish a write-up alongside the fix. For Medium we cut a release note.
By default we publish within 90 days of report — earlier if patched, later only with your explicit consent. You get a co-byline if you want one.
Found something? security@vulneron.com